OUR WARRANTY
Jola Blinds Limited are able to provide the following warranties:
Plantation shutters: 3 years
Fixings and sealants: 3 months
Blinds: 1 year
Motorisation: 1 year
WARRANTY TERMS
In the unlikely event that any of the items you order are received with a fault or indeed develop a fault within the period of the guarantee, we reserve the right to repair the said item. This may involve issuing you with some parts and very simple instructions to rectify the problem. Should the fault be un-repairable and the product under guarantee, we willreplace the item free of charge.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Jola Blinds Limited be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Jola Blinds Limited be liable for costs to remove and/or reinstall the product. Repairs will be made only withlike or similar parts. This warranty does may not include shipping charges or the cost of labour involved for measuring and installation, this is at the discretion Jola Blinds Limited.
Should the shutters/blinds need to be removed/re-installed at the windows for other trades to work, this must be undertaken by Jola Blinds Limited otherwise the warranty will be voided.
This warranty does not cover any condition of or damage to the blinds, from unauthorised repairs, accidents, alterations, misuse, abuse, act of God, motorised devices, wear and tear, cleaning or maintenance. Improper, inappropriate or unauthorised replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the blinds and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window.
TERMS AND CONDITIONS OF SALE
1. GENERAL
(a) In these conditions the sale ‘the seller’ means Jola Blinds Limited and ‘the buyer’ means the person, firm or company placing an order for goods or services which are subject to these terms and conditions which are not variable except writing signed by the seller.(b) These conditions of sale together with the particulars contained in the order acceptance, save where stated otherwise and any special conditions agreed by the seller in writing constitute the entire contract between the buyer and the seller.(c) Periods of time referred to in these conditions of sale shall be of the essence.
2. QUOTATIONS
(a) All quotations by the seller represent an invitation to the buyer to place an order and do not constitute a legal offer. The purchase order will be regarded as the offer and the seller’s order acceptance will be regarded as binding. No alternative terms and conditions will be considered or accepted by the seller.(b) All prices are quoted without commitment and are subject to alteration or withdraw by the seller without prior notice. Prices quoted and agreed to include the cost of goods and fitting only including VAT.
3. RETENTION OF TITLE
(a) The goods shall remain the property of the seller until full payment has been received (each order being considered as a whole).(b) The seller will have the right to:I. To repossess the goodsII. To use or sell all or any of the goodsIII. To enter any premises of the buyer for the aforesaid purposes.
4. PAYMENT TERMS
(a) All goods must be paid for in full prior to delivery/fitting unless otherwise agreed.(b) If payment is not made by the due date, we reserve the right to charge interest at a rate of 2.5% per month above the base rate of Santander Bank for the time being on a day-to-day basis.
5. DELIVERY
(a) Any delivery or supply date or time specified by us in the Order Confirmation, the Technical Survey or during the order confirmation process (as the case may be) is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income orrevenue, loss of business, loss of anticipated savings, loss of data or any waste of time-related to a cancelled or delayed installation appointment). All of our products are made-to-measure and may have extended manufacturing and/or delivery periods. The estimated delivery date will be agreed with you at the time of the order or, where asurvey is required, the time of the survey.
(b) If a buyer fails to take delivery of the goods or any part of them on the due date for any reason whatsoever the seller will be entitled to charge for re-delivery and upon notice to the buyer delivery will be deemed to have taken place and the buyer will pay to the seller all costs and expenses including storage and insurance charges. Any delay or failure to deliver by the seller will not entitle the buyer to refuse delivery or to repudiatethe contract and the full price will be payable to the seller without deduction.(c) The address for delivery/fitting shall be the buyer’s address as stated on the order unless otherwise agreed between the parties in writing.(d) Once the goods are delivered and fitted the seller cannot accept responsibility for any damage to said property.
6. LIABILITY
All goods are sold to the buyer on the following conditions. The seller does not accept any responsibility arising from the buyer’s failure to follow these conditions.(a) The buyer must check that the shutters and/or blinds are in accordance with the purchase order. The seller cannot accept responsibility in circumstances where the buyer is not present at the delivery/installation address.(b) The seller cannot guarantee precise colour matching against samples, our products are made from a natural material. Colour matching of finishing products (e.g. paints and stains) cannot be guaranteed although every reasonable effort will be made to ensure the accuracy of the finished product.The seller does not offer any ‘blackout’ products, both blinds and shutters will have some light seepage and should be considered ‘dim-out’.(c) Shutters: Our Shutters will be defect-free in materials or workmanship. As the shutters are handmade, it is sometimes the case that there will be small defects on any shutter panel and should this scenario arise, Jola Blinds Limited will be happy to review such panels. If the defect is so minor that it doesn’t affect the performance of the shutter or can’t be clearly seen under ordinary light to two metres away, this in any normal eventwill not constitute a defect. Please refer to the BBSA guidelines for further information.Wood and natural woven blinds are made from natural materials. As such, the following are to be considered as naturally inherent characteristics: variations in colour, grain and texture, natural markings (knots, mineral deposits, etc.), minor bowing or warping of slats, reeds and natural materials. In addition, excessive warping of wood blinds or natural woven shades are excluded if installed in a high humidity area.(d) Blinds: With regards to blinds, please note that colour may vary from batch to batch on some styles, and that fabrics are periodically discontinued. On discontinued items, we reserve the right to substitute warrantied product with the nearest colour or style of equivalent. That said, we would make every effort to match current style and colour. Inthe event that warrantied product is not repairable, and cannot be replaced with the original style and colour (i.e. discontinued), it will be replaced free of charge with the closest available product. If you have matching blinds we will not replace all the blinds if just one is defective.(e) The seller cannot guarantee the goods against fading especially as a result of exposure to sunlight where fading will occur (see Warranty). Our goods unless specifically designed and recommended to do so are not guaranteed against extreme damp or variable conditions.(f) The seller reserves the right to withdraw any products and colours at any time without prior notice and cannot be held responsible for any consequences, caused by the withdrawal of such products.(g) Under no circumstances except in respect of death or personal injury caused by the seller’s negligence does the seller accept liability for consequential loss, damage, costs or expenses, howsoever arising and any liability for any such consequential loss damage is hereby specifically excluded. Should a claim be made the seller’s liability is limited to the value of the order placed by the buyer.(h) The seller gives no warranty as to the fitness of the product supplied for any purpose other than that of an internal window dressing as surveyed by the company, other installation and uses are the risk of the buyer.
For Shutters ‒ tolerance levels of overall panel specifications are plus or minus 2mm per individual panel, and the product will not be considered defective if failing within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1mm per 300mm and shall not be considered defective if within this tolerance.(j) If the client is not on site when the property is surveyed or installed the blinds or shutters will be fitted in accordance with our standard practices unless agreed prior to confirmation. If they chose to install against our recommendation, then liability will be theirs.(k) The seller accepts no responsibility for changes in any aspect of the window or window surround/window handles/alarms sensors/or any additions to the window or the surround after the final measure and the order has been placed. Any goods that do not fit as a result of this will still need to be paid for in full and any remakes or further work required will also be charged for. The foregoing is in substitution for all other terms,expressed or implied relating to the quality or fitness for purpose, and all such terms are hereby excluded. This does not, however, affect the consumer’s statutory rights.(l) In the event of breakage or damage to the property, Jola Blinds Limited will notify the buyer immediately and set out steps to remedy the situation. Similarly, if at the end of a job the buyer is dissatisfied with any aspect of the service, they must inform the seller as soon as possible. Buyers must allow the seller to affect a remedy using our own tradespeople and under no circumstances will the seller be held liable for the costs of reparations by third parties that have not been expressly agreed to in writing.(m) If you raise a claim or issue regarding the installation services, the buyer must allow the seller access to review the installation services/products and to take photographs of any alleged damage or poor quality of work.(n) During and or on completion of the installation of shutters or blinds the seller may take photographs of the installation and area surrounding the window/door for quality control, which may be reviewed by all parties should a quality control matter be forthcoming.
7. YOUR RIGHTS TO END THE CONTRACT
All products sold by Jola Blinds Limited are bespoke and made-to-measure to your requirements. As such, they fall into the category of tailor-made products under the Consumer Contracts Regulations 2013 and you will not, therefore, be able to cancel your order for any product(s) once placed, provided that this will not affect your legal rights as a consumer in relation to bespoke and made-to-measure products that are faulty or not as described.8. OUR RIGHTS TO END THE CONTRACTWe reserve the right to end the contract if we find at survey there is an unacceptable difference between the amount quoted for the goods and that determined by the technical measure.The foregoing is in substitution for all other terms, expressed or implied relating to the quality or fitness for purpose, and all such terms are hereby excluded. This does not, however, affect the customer’s statutory rights.
SAFETY
Child safety is a significant subject within the window shading industry, with new EU legislation introduced in early 2014. This requires companies who are involved with the manufacturing, selling and installing of blinds to comply under EN13120, making non-compliance to this standard illegal, and a criminal offence. We appreciate that these changes are significant and have had a considerable impact on the industry.Jola Blinds has conformed to the BBSA’s ‘Make It Safe’ campaign since it was launched in 2009 and we have already built in child safety features such as easy break chain connectors and cord tidies to keep looped chains securely fixed out of the way. We will continue to demonstrate best practice and make sure that we advise you of the child safety options available within each product type and answer any questions you may have.